100% Satisfaction Guarantee

If you are not absolutely satisfied with your purchase, for any reason, let us know. We will give you a refund of its purchase price. It's that simple.

How To Return An Item

  • Please return items as soon as possible.

  • Write the reason for your return on the back of your packing slip.

  • Enclose the slip in the carton and wrap the package securely.

  • Send it to the return address using the Easy Return Label on your packing slip.
    Please send to the following return address:

    Rainbow Light Nutritional Systems
    1301 Sawgrass Corporate Parkway
    Sunrise, FL 33323

  • If you do not have your packing slip, please include:

    • reason for return
    • your name
    • e-mail address
    • phone number (so we may call you with questions) and send the package to the address above.
  • For your protection, please use UPS, Fedex or Insured Parcel Post for shipment.

  • A credit for the price of the item and applicable taxes will be applied to your credit card.

  • Shipping and handling charges are not refundable unless a result of an error by Rainbow Light.

Exchanges

Our returns center cannot process exchanges. If you have found another item on our site that you would prefer over the one originally ordered, please return the original item and place a separate order for the new item. We will notify you via e-mail when the return has been processed.

Shipping & Handling Charges

4 to 8 business days

$7.95

Overnight

$34.95

Shipping Alaska and Hawaii

$29.95

*FREE STANDARD DELIVERY ON ORDERS OVER $69 $49
You will receive FREE Standard Delivery on all orders over $69. Alaska, Hawaii, Express Delivery and Rush Delivery surcharges still apply. Taxes, shipping and other charges do not apply to minimum purchase requirement. Free shipping is only valid on orders shipping to one address. All orders are shipped via FedEx. The cutoff for overnight orders is Monday thru Friday: 1:00pm EST/10am PST. Orders placed on weekends and holidays will be processed the next business day. At this time we do not ship to PO Boxes and APO Addresses.

Privacy & Security

Our Commitment to Privacy and Data Security.

Your right to privacy and data security is a primary concern to Rainbow Light. (hereinafter referred to as "RL," "us," "we," "our," or the "Website"). That is because we base our business on the trust you place in us. That's why, when you visit www.rainbowlight.com or any other site owned and operated by RL, we help you maintain control over your personal data on the Internet. Below are the guidelines we use for protecting the information you provide us during a visit to our Internet site. This statement discloses the privacy guidelines for the entire Website. For more information about RL's privacy or information usage guidelines, contact us at info@rainbowlight.com.

The guidelines at this site are applicable only to this Website.

RL only asks for specific types of personal information. In a few areas on our Website, we ask you to provide information that will enable us to enhance your site visit, or to follow up with you after your visit. It is completely optional for you to participate. For example, we request information from you when you:

1. Request information about our products 2. Place an order 3. Provide feedback in an online survey 4. Participate in a sweepstakes or other promotional offers 5. Request e-mail notification of your order status 6. Subscribe to our newsletter or mailing list to receive special offers.

In each of the instances above, we may ask for your name, e-mail address, phone number, address, customer preference information, credit card information, as well as other similar personal information that is needed to offer you the best service and products we can. If we ever ask for significantly different information we will inform you. In the case of newsletters, marketing materials or mailing lists, you will be able to "unsubscribe" at any time.

RL only uses your personal information for specific purposes.

Agents and contractors of RL who have access to your personal information and prospect information are required to keep the information confidential and not use it for any other purpose than to carry out the services they are performing for RL. RL may enhance or merge your information collected at its site with data from third parties for purposes of marketing products or services to you. You can opt out of receiving further marketing from RL at any time. When you purchase online from RL, we will contact you by e-mail to confirm your order and to update you on the status if there is any difficulty in processing your order. We will send you information about our various products, or other products and services we feel may be of interest to you. Only RL (or agents working on behalf of RL and under confidentiality agreements) will send you these direct mailings. If you do not want to receive such mailings, simply tell us when you give us your personal information. Or, at any time, you can easily opt-out of receiving further marketing from RL by contacting info@rainbowlight.com.

RL will not disclose your personal information to any outside organization for its use in marketing without your consent. Information regarding you, such as name, address, phone number, your order and the products you purchase ("Personal Information") will not be given or sold to any outside organization for its use in marketing or solicitation without your consent. Your Personal Information may be shared with agents or contractors of RL for the purpose of performing services for RL.

RL wants to help you keep your personal information accurate. If any of your Personal Information changes, please advise us of those changes by contacting info@rainbowlight.com.

E-Commerce & Security.

The online store at www.rainbowlight.com is designed to give you options concerning the privacy of your Personal Information.

We offer the industry standard security measures available through your browser using Secure Socket Layers (SSL) encryption. This powerful encryption technology is employed in all areas where your Personal Information is stored. You can check this security protection setting within your browser. For more information, contact your browser's publisher. To be sure you have the most protection available, download the latest version of today's most popular browsers, Microsoft Internet Explorer, FireFox, and Mozilla.

Your account information and order history are kept safely behind our firewall on separate servers in order to protect against hackers. In addition, access to your Personal Information is restricted within our company and its agents to provide additional security.

If at any time you would like to make a purchase, but do not want to provide your credit card information online, you may place an order by phone with one of our Customer Service Representatives by calling 800-475-1890. It has always been a RL practice to contact customers in the event of a potential problem with your purchase or any normal business communication regarding your purchase

Customized Experience

New technologies are emerging on the Internet that can help us deliver customized visitor experiences. At RL we may use "cookies" to help us determine which service is appropriate to your machine and to maintain your shopping experience in our online store. "Cookies" are small text computer files that we transfer to your computer's hard drive that allow us to know how often someone visits our site and the activities they conduct while on our site. Cookies may be used to track anonymous, non-personal data, such as operating system and browser type. Our use of this technology does not mean that we automatically know any information about you. Our use of cookies is designed only to provide you with a better experience when using RL has no desire or intent to infringe your privacy rights while you visit our Website.

Third-Party Sites

Please be aware that other web sites that may be accessed through our site may collect personally identifiable information about you. The information practices of those third-party web sites linked to www.rainbowlight.com are not covered by this privacy statement. You are solely responsible for maintaining the secrecy of your passwords or any account information. Please be careful and responsible whenever you are online. If you post personal information of any kind online that is accessible to the public, you may receive unsolicited messages from other parties in return. While we strive to protect your Personal Information, RL cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

Terms and Conditions

CUSTOMER AGREEMENT

A. Confidentiality: Unless otherwise noted, all information received by Customer from Company (the “Seller”) is to be deemed confidential including but not limited to; pricing, product specifications, facility information and general know how.

B. Disclaimer of Warranties. SELLER SPECIFICALLY DISCLAIMS ALL EXPRESS, IMPLIED OR STATUTORY WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, TITLE, OR NON-INFRINGEMENT AND ANY WARRANTIES ARISING FROM COURSE OF CONDUCT OR USAGE OF TRADE. NO PERSON IS AUTHORIZED TO MAKE ANY OTHER WARRANTY OR REPRESENTATION CONCERNING THE PERFORMANCE OF THE PRODUCTS OTHER THAN AS PROVIDED IN THIS SECTION.

C. Third Party Beneficiary: Seller expressly disclaims any liability to or warranties made for the benefit of any third party, including, but not limited to, any third party to whom Customer may sell or transfer the goods which are the subject of this Agreement (“Agreement”). Notwithstanding the foregoing, these terms shall be binding upon Customer and all subsequent owners and users of these goods.

D. Exemption: Those customers who have either signed one of Seller’s policies or agreements OR if there is a separate agreement signed by both Seller and Customer then those Customers may be exempt from certain provisions of this Agreement. In this situation if a provision in the agreement Customer has signed conflicts with this Agreement then that provision in the signed agreement will supersede the provision herein and govern that subject matter. The remainder of provisions herein that do not conflict with provisions in such written agreement will be governed by the provisions in this Agreement.

E. Return Policy: Seller’s return policy and other business terms are located on Seller’s website under Shopping Online >> Returns & Shipping.

F. Limitation of Liability: Seller shall not be responsible or held liable to Customer for indirect, consequential, incidental, special or exemplary damages, including but not limited to, loss of revenue or anticipated profits, loss of investment, loss of product, business interruption or lost business, personal injuries or any payments due for personal injury, even if Seller has been advised of the possibility of such damages. Notwithstanding the foregoing, any liability incurred by Seller, including obligations under any indemnity, shall be limited to the value of the products actually purchased by Customer from SELLER that gave rise to the claim or liability, and in no circumstances shall exceed the lesser of (i) Customer’s insurance deductible; (ii) $500,000 per occurrence, (iii) $1,000,000 in the aggregate. These terms shall apply regardless of the form of action, whether in contract, in tort (including negligence and strict liability) or otherwise, and extends to Seller’s employees, agents, and representatives as third-party beneficiaries.

G. Indemnification. Customer shall indemnify, defend and hold Seller, its successors, assigns and affiliates and their directors, officers, employees, agents, representatives and shareholders harmless from and against any and all claims, demands, losses, liabilities, costs, damages, and causes of action, including attorneys’ fees and costs, arising out of or in any way related to Customer’s negligence, acts or omissions, whether arising out of contract, tort, or otherwise, unless due to Seller’s willful acts or omissions.

H. Venue and Choice of Law: The Agreement shall be deemed entered into in the State of Florida and shall be construed and enforced in accordance with Florida law. The parties agree that the Florida courts shall have jurisdiction and shall be the proper place of venue with respect to any litigation relating to, or arising out of, this Agreement. The Customer waives the right to trial by jury in any action related to or arising from this Agreement.

I. Attorneys’ Fees and Costs: If Customer breaches the terms of this Agreement, Customer agrees to pay Seller all costs of the collection and enforcement of this Agreement, including attorneys’ fees and costs, whether incurred in or out of court.

J. Assignability: The Customer may not assign its rights or obligations under this Agreement without Seller’ consent. This Agreement shall be binding upon the parties hereto, their heirs, assigns or successors in interest by merger, operation of law, or by purchase of the entire or substantially all the business of either party.

K. Acknowledgment of Acceptance: All representations relating to the goods and services are contained in this Agreement. Customer acknowledges that, before accepting any goods and services from Seller, it has read and understood all terms and conditions herein, in particular Paragraph II titled “Warranties.” By accepting any products, Customer accepts the terms set forth herein.

L. Conflicts: The terms of this Agreement shall control if in conflict with the terms of the Customer’s purchase order.

M. Survival: The sections contained B, C, F, & G and all other sections providing for limitation of or protection against liability of Seller in this Agreement shall apply notwithstanding any other provision of this Agreement and shall survive termination, cancellation or expiration of this Agreement.

N. Severability: If all or any part of this Agreement is found invalid or unenforceable pursuant to judicial decree, the remainder shall remain valid and enforceable according to its terms. The parties further agree to replace any such void or unenforceable provision of this Agreement with a valid and enforceable provision which will achieve, to the extent possible, the economic, business, and other purposes of the void or unenforceable provision.